FAQ

What types of products does UNIQUIV offer?

UNIQUIV specializes in a collection of fashion-forward pieces, including unique designs such as the 3D Blooming Floral Bustier Corset Top and the 3D Butterfly Double-Layered Mesh Midi Skirt. Our products are designed to elevate any wardrobe, combining comfort and style for both special occasions and everyday wear.

How can I ensure the right fit when purchasing clothing from UNIQUIV?

To ensure the right fit, we recommend consulting our sizing chart available on each product page. Additionally, consider your measurements and compare them to the provided dimensions. If you have further questions regarding sizing, our customer support team is available to assist you.

What is the return policy for items purchased from UNIQUIV?

UNIQUIV has a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need to provide proof of purchase. For more details on the return process, please refer to our return policy section.

How long does it take to process a refund after returning an item?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact our customer support.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take the necessary steps to resolve it, ensuring your satisfaction with your purchase.

Can I exchange an item for a different size or color?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the correct size or color promptly.

Do you ship internationally?

Yes, UNIQUIV offers international shipping. Shipping costs and delivery times may vary based on the destination. For specific details regarding international orders, please refer to our shipping policy or contact our customer support team.

How can I contact customer support for further inquiries?

You can reach our customer support team via email at support@uniquiv.com. We are here to assist you with any questions or concerns you may have regarding your order or our products.